Careers

 

Client Account Executive

Waltham, MA

Responsibilities:

  • Coordinate, schedule, and lead client projects, including defining project scope, creating proposal, and post-service follow-up
  • Work with customers, field technicians, and other stakeholders to manage and track customer projects in real time
  • Deepen and strengthen customer relationships via onsite meetings and regular customer engagement
  • Work with client services, microbiology, technical reporting, and field service teams to execute effectively on all aspects of the customer experience
  • Liaise amongst manufacturers, vendors, and your customers to expedite emergent diagnostic and repair services
  • Grow your customer base and penetrate existing customer accounts by offering new and creative solutions as needs evolve
  • Follow industry trends to keep your team and your customers informed on industry and regulatory changes .

 Must Haves:

 

  • 2 to 3 years of experience in account management or customer service role.
  • Ability and willingness to travel to customer sites.
  • Proficiency in MS Office suite of services, including Excel, Outlook, and Access.
  • Excellent communication skills and attention to detail.
  • Desire  and ability to work closely with team members and multi-task in a dynamic setting
  • Ability to learn and understand technical aspects of customer facilities and equipment is essential
  • Experience in healthcare, pharma, biotech or life sciences industries a plus.

Education:

  • Bachelor’s Degree, or high school diploma with equivalent job experience.

 

We offer a comprehensive compensation package including competitive wages, medical and dental benefits. In addition to 401(k) plan with a company matching contribution, life insurance, long-term disability, EAP (employee assistance program), flexible spending account (FSA), holiday/vacation time, as well as educational assistance.

 Employment Application

 

 

 

Technical Reporting Assistant

Waltham, MA 

Responsibilities

 

  • Create testing and certifications reports
  • Create service and repair reports
  • Pull previous reports for technician’s reference
  • Assisting technicians with equipment history through Access Database
  • Preparing documentation packages for scheduled services
  • Creating spreadsheets for various equipment testing
  • Updating new data into Access Database
  • Tracker Updates
  • Administrative (phones, filing, copying, scanning, mailing, report inventory)
  • Completing report requests internally and externally

 

Must Haves:

 

  • Self-starter with excellent organizational abilities and attention to detail
  • Must be detail oriented and produce highly accurate work
  • Proficient in Microsoft Word, Excel and Outlook - familiarity with Microsoft Access is an asset
  • Ability to function effectively under frequent and numerous deadlines
  • Excellent listening skills and superior verbal and written communication skills
  • Ability to cope with stressful situations in a professional manner
  • Familiarity within the Controlled Environmental field is a plus

 

Education:

  • High school degree or equivalent

We offer a comprehensive compensation package including competitive wages, medical and dental benefits. In addition to 401(k) plan with a company matching contribution, life insurance, long-term disability, EAP (employee assistance program), flexible spending account (FSA), holiday/vacation time, as well as educational assistance.

 

Employment Application

 

Due to our rapid growth, we are seeking Field Service Technicians for several key areas including:

  • Bel Air, Maryland
  • Ithaca/Syracuse, New York
  • Boston, Massachusetts

We offer a comprehensive compensation package including competitive wages, medical and dental benefits. In addition to 401(k) plan with a company matching contribution, life insurance, long-term disability, EAP (employee assistance program), flexible spending account (FSA), holiday/vacation time, as well as educational assistance.

Veterans are Encouraged to Apply.

Field Service Technicians Level 1 – Bel Air, MD & Ithaca/Syracuse NY:

Seeking experienced reliable field service technicians with 3 or more years of experience for our  Upper New York and Mid Atlantic offices.  These positions are located in the Ithaca/Syracuse New York and Bel Air Maryland areas.   In this position you will be the on the front line, at our client's sites servicing, repairing, testing & certifying cleanrooms, biosafety cabinets, and laminar flow devices. In addition, you will also be performing environmental sampling and decontamination services. 

Must Haves:

 

  • Clean DMV driving record.
  • Ability to pass drug and background check.
  • Proven ability to work independently and as part of a team.
  • Strong mechanical, electrical, mathematical, and troubleshooting skills.
  • Possess or be capable of obtaining medical clearance for respirator use.
  • Strong written and verbal communication skills.
  • Strong customer service experience, rock-solid listening, and client diplomacy skills.
  • Knowledge of Microsoft Office Suite.
  • Familiarity with technology.

Desired:

 

  • CETA Certification
  • Lift certification
  • Project planning experience

 

Education:

 

  • A minimum of a high school diploma or equivalent.

 

 
 

Field Service Technicians Level 2 – Bel Air, MD, Ithaca/Syracuse NY, & Boston, MA 

Seeking experienced reliable field service technicians with 3 or more years of experience for our  Upper New York and Mid Atlantic offices.  These positions are located in the Ithaca/Syracuse New York , Bel Air Maryland and Boston , MA areas.   In this position you will be the on the front line, at our client's sites servicing, repairing, testing & certifying cleanrooms, biosafety cabinets, and laminar flow devices. In addition, you will also be performing environmental sampling and decontamination services. 

Must Have:

  • NSF Accreditation.
  • Clean DMV driving record.
  • Ability to pass drug and background check.
  • Proven ability to work independently and as part of a team.
  • Strong mechanical, electrical, mathematical, and troubleshooting skills.
  • Possess or be capable of obtaining medical clearance for respirator use.
  • Strong written and verbal communication skills.
  • Strong customer service experience, rock-solid listening, and client diplomacy skills.
  • Knowledge of Microsoft Office Suite.
  • Familiarity with technology.
  • A minimum of a high school diploma or equivalent.

Desired:

  • CETA Certification
  • Lift certification
  • Project planning experience

Education:

 

  • A minimum of a high school diploma or equivalent.

 

 

Field Service Technicians Level 3 - Bel Air, MD, Ithaca/Syracuse NY & Boston, MA:

Seeking experienced reliable field service technicians with 3 or more years of experience for our  Upper New York and Mid Atlantic offices.  These positions are located in the Ithaca/Syracuse New York, Bel Air Maryland and Boston, MA areas.   In this position you will be the on the front line, at our client's sites servicing, repairing, testing & certifying cleanrooms, biosafety cabinets, and laminar flow devices. In addition, you will also be performing environmental sampling and decontamination services. 

Must Haves:

  • NSF Accreditation.
  • CETA Accreditation.
  • 3 or more years testing and certification experience within the cleanroom industry.
  • Clean DMV driving record.
  • Ability to pass drug and background check.
  • Proven ability to work independently and as part of a team.
  • Strong mechanical, electrical, mathematical, and troubleshooting skills.
  • Possess or be capable of obtaining medical clearance for respirator use.
  • Strong written and verbal communication skills.
  • Strong customer service experience, rock-solid listening, and client diplomacy skills.
  • Knowledge of Microsoft Office Suite.
  • Familiarity with technology.

Desired:

  • Lift certification.
  • Project planning experience.

 Education

  • A minimum of a high school diploma or equivalent.

 

 
 

Operations Manager:

Due to our rapid growth, we are seeking an Operations Manager. This is a unique leadership opportunity in this role you will be responsible for managing the day to day operations of B&V Testing and Certco’s facility, vehicle fleet support, inventory, and test instrumentation.

 

Responsibilities:

Development and management of an annual budget for facility operations in addition to managing a team of one or more warehouse personnel.

Manage and maintain a 10,000 ft2 office/warehouse facility. Includes identifying and negotiating contracts with third party vendors for routine maintenance (i.e. HVAC, snow plowing, repairs, etc.)

Responsible for layout of the facility for optimization of the process flow. 

Provide technical support to field technicians on mechanical and electrical equipment needs.

Manage maintenance and calibration program for technician test instrumentation and the third party supported decontamination machines. Develop and implement a system for tracking instrumentation usage.

Support Client Services department with the warehouse storage and tracking of inventory.

Manage and support technician fleet vehicles and accessories as required.  Assist finance with the selection and purchasing of replacement vehicles.

Participate in management team meetings to help develop a corporate growth strategy and address operational challenges.

 coordinate and manage safety program including facility equipment and procedures.

Must Haves:

  • BS in a technical or operations discipline preferred.
  • Ability to work with a flexible schedule when needed.
  • 7 to 10 years’ experience in facilities/operations management.
  • Must have strong technical (mechanical/electrical) education/experience.
  • Strong leadership skills, self-motivated, versatile and creative problem-solving ability.
  • Proven track record of successfully working in a hands-on environment.
  • Extensive experience with mechanical and electrical components.
  • Excellent organizational and communication skills required.
  • Extremely adept at using all MS Office programs including Word, Excel, PowerPoint, and Project.

Nice to Haves:

  • Lean Experience a plus.
  • Quality management experience is a strong plus. Experience working in or ideally helping an organization achieve ISO 9001 certification a strong plus.

 

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